Refund policy

Returns & Refunds

We want you to be happy with your gear. If something's not right, we'll sort it.

Size exchanges

Ordered the wrong size? No stress. Email us at [email] within 14 days of receiving your order. The hoodie needs to be unworn, unwashed, and still have its tags attached.

We'll cover return shipping within Australia on your first size exchange. After that, return postage is on you. Once we've got the original back and checked it's in good condition, we'll send out the replacement size.

Change of mind

Not feeling it? You've got 14 days from delivery to let us know. Email us at [email]. The hoodie must be unworn, unwashed, and in original condition with tags attached. Return shipping is at your cost. Once we receive it and confirm condition, we'll refund the purchase price. Original shipping charges aren't refunded.

Faulty or damaged on arrival

If your hoodie shows up with a manufacturing fault or damage that isn't from shipping abuse, email us at office@squidworxsupply.com with a couple of photos within 14 days. We'll replace it or refund you in full — your call. We'll cover all shipping.

Crash damage (founders lifetime replacement)

This is handled separately. Founders: refer to your lifetime replacement terms. Not a founder? If you've stacked it and want to discuss options, email us anyway. We'll do what we can.

Refund processing

Refunds go back to the original payment method. We process them within 5 business days of receiving the returned item. Your bank or payment provider might take a few extra days to show it in your account.

A couple of things

• Tags must be attached for all returns and exchanges. No exceptions — we need to know the garment hasn't been worn on the road.

• We're a small brand, not a department store. If you're unsure about sizing, DM us before you order. We'll help you get it right the first time.

• Questions? office@squidworxsupply.com or DM @squidworx.